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PROFIX
RESTORATION 
COMPANY 

Profix® is a Chicago-based restoration company specializing in fire, flood, and mold damage, offering 24/7 service and fast, effective solutions.
Profix
Industry
Restoration
City
Chicago, US
Launching
November 2023
Challenge
ProFix® faced declining KPIs, primarily due to an outdated website design that no longer effectively conveyed its brand identity or urgency of services. The existing site lacked a clear user journey and failed to differentiate the company in a competitive market, leading to lower engagement and conversion rates.
Action Taken
We started with an in-depth competitor analysis, user feedback, and industry research. The redesign strategy focused on creating a bold, impactful visual identity aligned with ProFix’s core values, such as 24/7 service and urgency. The "Instant Help 24/7" button became the key call to action, prominently placed for immediate access. We chose a vibrant orange color scheme and dark blue for contrast, emphasizing urgency. Authentic client photos replaced stock images to enhance credibility. Multiple design iterations were tested to ensure a balance between urgency and trust.
Results
The redesign resulted in a significant improvement in both user experience and visual appeal. Post-launch, website traffic increased by 35%, and conversion rates improved by 20%.
How did we help:
We designed a logo that embodies strength, reliability, and urgency.Using Helvetica Neue Black Condensed, a bold and highly legible typeface, we created a compact, impactful look that ensures clarity across all branding materials.

The deep blue color reinforces trust, stability, and expertise—essential for a company restoring homes after disasters. The clean typography keeps the focus on their core mission: bringing homes and peace of mind back to life. A balance of clarity, strength, and reliability, this logo stands out and connects with those in need of fast, effective restoration services.

Objective

The main objective was to develop a distinctive design that would serve as the visual embodiment of Profix's corporate identity. Considering the emotionally charged nature of their work involving dealing with stressed clients, the design needed to be bold and impactful, resonating with a sense of urgency.
business card profix Alt text: A severely fire-damaged house with a partially collapsed roof and burnt walls. In front of the house, a metal fence holds a large banner displaying the company name "PROFIX"
The primary goal was to effectively convey the company's unwavering dedication to round-the-clock service, distinguishing it among competitors.

Research

The research phase involved a thorough analysis of competitors, gathering deep user feedback, and utilizing secondary research to identify prevailing industry trends. This comprehensive approach aimed to identify market gaps and lay the groundwork for the subsequent design strategy.

UX Strategy

At the core of the UX strategy was a special emphasis on the "Instant Help 24/7" button and its strategic placement. This button was intended to serve as an immediate and necessary call to action, providing users with quick access to the assistance they sought. We achieved this by placing it at the center of the first screen and making it dark blue against a bright orange background. Integrating authentic client photos into the design was a deliberate choice, avoiding generic stock images to strengthen the company's credibility.
working man and the mobile version of the site profix
Additionally, the urgency inherent in ProFix 24 services had to be easily translated into the language of design.

Design Process

At the core of the UX strategy was a special emphasis on the "Instant Help 24/7" button and its strategic placemeThe creative process for the homepage underwent numerous iterations, focusing on ensuring that the chosen style not only reflected urgency but also set the tone for the entire brand. The consistent implementation of real photographs, vibrant orange gradient, and selection of a characteristic font solution contributed to creating a unique and resonant visual language.nt. This button was intended to serve as an immediate and necessary call to action, providing users with quick access to the assistance they sought. We achieved this by placing it at the center of the first screen and making it dark blue against a bright orange background. Integrating authentic client photos into the design was a deliberate choice, avoiding generic stock images to strengthen the company's credibility.
screenshots of profix website
This enhanced visual appeal and set the brand apart from competitors. This enhanced visual appeal and set the brand apart from competitors.

Testing and Launch

The culmination of adhering to a detailed plan and execution, the testing phase involved comprehensive user flow checks on various devices to ensure a flawless and smooth user experience. During quality assurance, we meticulously examined every centimeter of the developed website, double-checking each page and section to ensure it functioned as intended, rectifying errors, and making final adjustments to enhance the experience. When the chosen day and time arrived, we launched the site and conducted another thorough test to ensure everything was functioning correctly. The careful launch process ensured a smooth transition, allowing Profix to confidently showcase its refreshed brand style and website.

Conclusion

The redesign of the ProFix® website not only revitalized its visual identity but also significantly enhanced user experience and overall site performance. By focusing on urgency and clear calls to action, we were able to improve both the aesthetic appeal and functionality of the site.
As a result, ProFix® now stands out more effectively in the competitive restoration industry, with an improved digital presence that aligns with its commitment to round-the-clock emergency services. This project underscores the importance of a strategic approach to web design in driving business growth and improving KPIs.
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